The following payment options are currently available.
- Credit card (VISA/MasterCard/AMEX,Maestro)
We are constantly working on keeping these up to date to enable you to pay conveniently.
You can enter your voucher code at the checkout. To do this, go to your shopping cart in the first step. This will show you your product selection. The next step takes you to the checkout. Here you will see a summary of your order and a field for "Gift card or discount code". Enter your code here and confirm with "apply". The total of your shopping basket will be updated automatically.
Unfortunately, discount codes cannot be combined with each other. You can use one code for each order.
Incoming orders usually leave our logistics centre within 24 hours on weekdays. Standard shipping within Germany takes 2-5 business days, for all other EU countries shipping takes approx. 7 business days. If you have any questions about your order, please contact us at email@example.com.
Please send us an email at firstname.lastname@example.org. As long as your order is not yet being processed, we can update or cancel your request.
Shipping within Germany is free of charge for orders with a value of goods of € 100.00 or more. For orders below this value, we charge € 3.90.
For shipping within Europe we charge € 9.90 per order.
For shipping outer Europe we charge € 19.90 per order.
All additional costs such as taxes, customs duties, etc. shall be paid by the customer.
After receipt of your order, the average delivery time is approx. 2-5 working days within Germany and approx. 7 working days within Europe.
We ship our orders with DHL or Hermes. You will find out which shipping service provider we have chosen for your shipment in the shipping confirmation, which you will automatically receive by email.
Send us an email to email@example.com as soon as possible. We will do our best to pass on the change, but unfortunately cannot guarantee this if the order is already being processed.
We are sorry that something went wrong with your order. Please contact us by e-mail at firstname.lastname@example.org. It's best if you also send us your order number and, in the case of a damaged item, a photo so that we can help you as quickly as possible. We will find a solution in any case!
You can return your products to our address within 14 days, but you have to pay the shipping costs yourself.
You will always receive your refund via the payment method you used to place your order.
After the return has been received at our logistics centre, it must first be processed and checked. As a rule, the refund will be made within 7 working days of receipt of the return at the latest.